Popular question
01
Can I shift the service to another location?
Yes, you can request for shifting the broadband service to another location by writing to us at helpdesk@cybernettheni.in. If we service the new location, our team will register the request for a location shift.
02
Can I change the plan/tariff at any point of time?
No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.
03
Will I get a copy of my bill/Invoice?
Yes, bills/invoices are available on our Web portal under the Bills section, where it can be easily downloaded and/or printed.
04
How do I renew my Subscription?
You may raise a request for payment pickup from your residence or by contacting the number provided in the SMS you get as a notification for renewal.
05
What is the minimum duration for service contract?
Minimum service contract duration is one (01) month.
06
Are there any additional charges applicable for service maintenance?
There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.
07
How do I apply for a new connection?
Simply choose your Location, your desired plan, enter your name, mobile number, e-mail address and your complete address to get started!